Body n’Sync’s cancellation policy applies to all services provided by Body n’Sync, including but not exclusive to: Private and Paired Pilates classes, Group Pilates Equipment and Group Matwork classes, in-studio and external private and corporate classes, Muscle Release Therapy, and Physiotherapy sessions.
All cancellations made less than 12 business hours prior to the commencement of the appointment will be subject to forfeiture of the appointment fee (for package holders) or subject to a cancellation fee equal to that of the appointment fee (for non-package holders). No-show appointments will be considered as cancelled appointments and similarly subject to our cancellation policy.
Latecomers will be charged the full appointment rate for their booked appointment unless advised otherwise. An extension of appointment may be offered at the therapist’s/instructor’s discretion, subject to scheduling availability.
There will be no forfeiture to appointments cancelled by Body n’Sync due to unforeseen circumstances such as therapist/instructor sudden illness or emergencies, insufficient class size, delays due to breakdowns in transportation, etc. In such circumstances, replacement appointments will be offered where available.
All Body n’Sync package purchases are final and non-refundable. Packages may be converted to other Body n’Sync services at the discretion of Body n’Sync management, based on a valid dollar to dollar value.
Body n’Sync reserves the right to substitute group class instructors without notice. All group classes are open to public booking and group class package holders may not restrict other Body n’Sync patrons from participating in a public group class. All private group classes will be subject to private class rates unless otherwise specified.
All Body n’Sync packages are valid for one year from the date of purchase, after which any remaining value will be voided without refund. Extension of package validity may be requested in writing, with approval granted at the discretion of Body n’Sync management. Body n’Sync reserves the right to reject an appeal for extension.
Body n’Sync reserves the right to terminate without notice the package of any individual who displays abusive behaviour to Body n’Sync staff and/or patrons, or who violates the personal rights of said staff or patrons. Any package terminated due to such behaviour will be refunded based on to-date remaining dollar value. Body n’Sync reserves the right to withhold services to such an individual, and all upcoming appointments booked will be immediately cancelled and reopened to booking by other Body n’Sync patrons.